Painting
Brushes, Canvas & Accessories
Drawing
Markers & Rendering
Paper & Surfaces
Craft, Collage & Decorations
Fabrics & Jewellery
Modelling & Ceramics
Glue, Scissors & Tape
Educator Resources
Enquiry Form
Submit your enquiry below and one of our friendly team members will contact you to answer your questions and explain how we can help.
Customer Support
Our Customer Support team is here to help. Whether you prefer to chat online, send an email, or speak with us by phone, we’re ready to assist with orders, products and logging in to your school account.
FAQs
Customer Service
How do I contact Customer Service?
You can contact our Customer Service team in multiple ways as follows
Chat - you can chat online at Marmadukes.com.au
Email - you can email us at sales@marmadukes.com.au
Freecall - 1800 417 729
Enquiry Form - marmadukes.com.au/enquiry
Account Management
Does my centre have an account with Marmadukes?
Yes - all ACEQA registered long day care, family day care, preschool & kindergartens have an account with Marmadukes.
How do I access my centre account?
Your centre has been sent its account login details for marmadukes.com.au.
If you need assistance accessing your account, please contact Customer Service using any of the options on the the support page and our team will be happy to help.
Can more than one user at the centre access the Marmadukes account?
Yes. Multiple users can access the same centre account. Account administrators can invite additional users, manage access levels, and control permissions directly within the account.
If you would prefer assistance, our Customer Service team is happy to help set up or update user access for you.
Do I have to be a registered centre to order, or can I order as a guest?
Anyone is welcome to order as a guest using the available card payment options.
I own multiple centres or services , can I order for each using the same Marmadukes account?
We can link multiple centres to a single login, allowing you to place orders, administer your account, and view order history across all services. Please contact Customer Service using any of the options on the the support page and our team will be happy to help.
Does my centre have an account with Marmadukes?
Yes. All ACECQA-registered long day care, family day care, preschool and kindergarten services have an account with Marmadukes. Many centres are approved to order on account; however, centres that are part of larger groups may require head office approval before credit terms can be used. All customers can place orders using credit card payment at any time.
Can I make changes to an order once it has been submitted?
Orders are processed immediately, so changes are generally not possible once an order has been submitted. However, please contact Customer Service as soon as possible and we will do our best to assist.
Orders
Can I make changes to an order once it has been submitted?
Orders are processed immediately, so changes are generally not possible once an order has been submitted. However, please contact Customer Service as soon as possible and we will do our best to assist.
Can I cancel an order?
Orders are usually unable to be cancelled once submitted, as processing begins straight away. If you contact Customer Service promptly, we will do our best to cancel the order where possible.
What if an item is out of stock?
We only accept orders for items that are currently in stock.
This ensures your order is delivered complete, with no backorders.
Can I receive a quote or pro forma invoice?
You can generate a quote or pro forma invoice online by adding the required products to your cart and selecting the quote option at checkout.
Can I collect my order?
It is not possible to collect orders from our warehouse.
Can I email or fax you an order?
If you prefer to place an order by email or fax, please download and complete the order form available online or in the back of the Marmadukes catalogue.
Can I order on my centre account?
Orders are processed immediately, so changes are generally not possible once an order has been submitted. However, please contact Customer Service as soon as possible and we will do our best to assist.
Payment & Invoices
Can I order on my centre account?
Most
Can I pay using a credit card or digital wallet?
We accept most major credit cards, as well as PayPal, Afterpay and Zip Pay.
How will I receive my invoice?
Your invoice will be issued electronically once your order has been processed. We will also attach a copy of the invoice to the goods when they are despatched.
What if I need a copy of an invoice?
Once logged in to your school account, you can download copies of invoices at any time.
How do I pay my centre account?
Account invoices can be paid via bank transfer using the bank details on the invoice, or online by credit card.
Delivery & Freight
How much freight will I be charged?
We offer a fair and equitable flat-fee freight structure for all Australian customers, based on order value. Current freight rates are shown at checkout.
How long will it take to despatch my order?
Orders received before 10am AEST (Monday to Friday) are despatched the same day. Orders received after that time are despatched the following business day.
How long will it take for my order to arrive?
Orders are shipped via Australia Post or StarTrack. You will receive tracking details once your order has been despatched. Transit times vary by location.
Can I track my order?
Yes. Once your order has been despatched, you will receive a tracking link via email.
Delivery address changes for school accounts
For security reasons, delivery addresses cannot be changed for orders placed on school accounts.
If your school address needs amending, please contact Customer Service
Delivery address changes ‚for guest orders
Delivery address changes can be made prior to despatch for guest orders.
Once an order has shipped, delivery addresses cannot be changed.
Can you deliver to a PO Box?
We can deliver to PO Box addresses via Australia Post.
My order is missing ‚what should I do?
If you believe your order has been lost in transit, please contact Customer Service and we will assist you.
Can you hold my order until after the school holidays?
Please contact Customer Service to discuss holding your order.
Availability depends on order status and timing.
Catalogues
Can I order an extra copy of the Marmadukes catalogue for my school.
We will be happy to send an extra copy of the Marmadukes catalogue to your centre. Plaese contact Customer Service to request an extra catalogue. Note - catalogues can only be sent to schools addresses.
Returns
How do returns for change of mind work?
To return goods for change of mind, contact Customer Service for a Returns Authorisation Number. Goods must be unused, in original packaging, and returned at your expense.
A 20% handling fee applies if collection is arranged by us.
Original freight charges are non-refundable.
Faulty Goods
What if I receive faulty or damaged goods?
If you receive faulty or damaged goods, contact Digby within seven days of delivery to arrange return, exchange or refund. A Returns Authorisation Number is required before returning any items.
What if items are missing from my order?
If your order arrives with items missing, please contact Customer Service and we will assist promptly.
Warranty
What product warranty do you offer?
All products are covered by a 12-month warranty.
Some products, once opened, may have a shorter shelf life and may fall outside the 12-month warranty period.